Sustainability
Sustainability
Customer Relationship Management
TSC is committed to building customer trust through effective relationship management and high service quality. Smooth twoway communication is key to sustaining satisfaction and loyalty. We provide clear product information and inquiry systems on our website, supported by Sales and Field Application Engineers who regularly hold product application briefings in collaboration with agents. Website content and interface are continuously optimized to enhance user experience.
TSC maintains active communication through customer visits, satisfaction surveys, and a formal grievance channel. We incorporate customer feedback to improve products and services, driving customer retention and business performance. In recent years, we have deepened cooperation during the design-in stage, aligning our product development with customer needs and further strengthening long-term strategic partnerships.
Policy and Commitment
- Operate multiple global logistics locations and service strategies to deliver reliable, comprehensive solutions that meet customer needs.
- Maintain organizational flexibility to provide customized, high-quality services in response to special customer requirements.
- Ensure customer satisfaction and service quality through effective two-way communication channels.
- Remain committed to earning and maintaining customer trust by responding promptly to all service demands.
Management Approach and Evaluation Mechanism
- Implement customer relationship management in accordance with internal procedures to maintain partnerships, monitor performance, and drive continuous improvement.
- Establish satisfaction indicators and regularly review service performance through annual survey analysis and scorecard management.
- Provide customer education and training to enhance product and service understanding.
- Offer dedicated sales and customer service contact windows for efficient communication and support.
Customer Satisfaction Survey
TSC adopts a dual approach—annual satisfaction surveys and customer scorecards—to evaluate customer satisfaction. Each year, an online survey is distributed to key customers contributing over 70% of the previous year’s revenue, covering four areas: Customer Service & Sales Support, Delivery, Product Quality, and Customer Experience & Partnership. For customers using scorecards, TSC uses their evaluations instead of issuing separate surveys. Over the past three years, average satisfaction
has remained above 4.5 (out of 5). In 2024, all customer scorecards met required benchmarks. TSC will continue enhancing service quality with customer satisfaction as a core focus.
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